How does see4service work?
see4service consists of two components:
The licence holder receives free access to the see4service internet platform with a one-time licence fee of 89.90 EUR net price and an annual subscription of 29.80 EUR net price from the second year . You can get the see4service licence here
The following situation might be familiar to you:
The system, machine, exhibition stand etc. has been set up at the customer, the briefing stage has been completed, the assembly team is already working at a different location. Because nothing normally runs smoothly right from the start, the customer calls the employee within your company responsible for the service or for the project in question. There is a problem. Something is not running as it should. The customer explains in detail what the problem is.
The service employee cannot analyse the problem in detail on the phone from a distance. An appointment on-site is arranged, production is halted, the customer is not amused and the costs explode. During the appointment on-site, when looked at more closely, the problem more often than not turns out to just be just something minor.
The customer uses his see4service app, opens the contact listed in the app to call the employee responsible and explains the problem. He, in turn, uses the see4service internet platform in combination with the camera function in the see4service app on the customer’s smart phone to get a picture directly and in real time, whilst speaking to the customer. In the vast majority of cases, the employee is able to solve the problem immediately without leaving his desk. In order to recoup the investment of the annual licence fee of 29.80 EUR net price , only one such case is required.
see4service: It doesn’t take much imagination to think of how many ways this kind of communication can help increase efficiency and save costs for process sequences in different branches.
Get the see4service licence here